Privacy Policy

Pursuant to the Spanish Organic Law 15/1999 of 13 December on Personal Data Protection, ALSA RAIL, S.L.U. informs users of the website about the privacy policy and personal data protection so that the users may freely and willingly determine whether they wish to provide the personal data that may be required for the services offered by the company through this means.

The user may willingly provide us with personal data through the website forms set up to gather data or by means of the e-mail address enabled for such purposes. In accordance with the Spanish Organic Law 15/1999 of 13 December on Personal Data Protection, we inform you that by providing your personal data through our website, you are accepting and authorizing us to process such data under the terms established in this privacy policy. The personal data gathered will be processed by computer or traditional methods, where appropriate, and entered into and stored in both databases owned by ALSA RAIL, S.L.U. (owner of and VIAJES ALSA, S.A.U. (the travel agency that markets the services), that are duly registered in the General Register of Data Protection.

Generally, the purposes of gathering and processing your personal data are: (i) successfully manage the online purchase made of tickets/sightseeing packages online; (ii) successfully manage the purchase of the sightseeing tickets/sightseeing packages chosen; (iii) contact the user; (iv) satisfactorily address and manage the bookings, queries, observations, incidents or suggestions made; (v) manage the basic administration tasks; (vi) keep you informed by email or any other means of news, products and services (if appropriate, ensure that they are provided successfully) related to ALSA RAIL, S.L.U. or VIAJES ALSA, S.A.U. that may be of your interest. With regard to the use of your data for advertising or promotional purposes, the user will be provided, along with the form to gather data, a simple and free procedure to freely specify their opposition to this. The information provided will only be accessed by the authorized staff of ALSA RAIL, S.L.U. and the company VIAJES ALSA, S.A.U., travel agency in charge of marketing the services offered through our website, and the operators of the transport services offered on the website, agreeing to use the data provided, keep them confidential and use them in accordance with the purposes herein.

ALSA RAIL, S.L.U. has adopted the security levels required by law for personal data protection based on the type of information gathered, but has also deployed other means and technical measures available to avoid unauthorized tampering with, loss of, processing of, or access to the personal data provided. ALSA RAIL, S.L.U. guarantees that it has taken the necessary security measures to ensure that the information and data you send us online remains secure and confidential. Nevertheless, the user should be aware that security measures on the Internet are not impregnable.

You may exercise your rights to access, rectify, cancel or oppose the data in accordance with the current laws by requesting it by post to: ALSA RAIL, S.L.U., calle Miguel Fleta 4, 28037, Madrid, always attaching a copy of your National Identity Card or an identity document which is deemed as equivalent by law as proof of your identity.

In any case, the user will be accountable for the accuracy of the data provided and ALSA RAIL, S.L.U. reserves the right to exclude any users who provide false data from the services without prejudice to any other legal actions that may be applicable by law. The user is responsible for communicating any changes made to the personal data provided.

ALSA RAIL, S.L.U. will observe the current regulations regarding the duty to cancel personal information that is no longer necessary for the purposes it was first collected and will block such information in order to meet the liabilities arising from data processing and only for the period of time established for such liabilities. At the end of such period, the data will be deleted by secure means.

Children under the age of 14 shall not send any personal data without the consent of their parents or tutor. ALSA RAIL, S.L.U. shall not be made responsible for any personal data sent by children under 14 with the appropriate authorization.

ALSA RAIL, S.L.U. reserves the right to change this Privacy Policy in order to adjust to new laws or regulations. For this reason, we recommend reading it every time you are going to access or browse the website. Nevertheless, the relationships established with the users, before changing this Privacy Policy, will be governed by the rules in force at the time when the user accessed the website to establish it.